Client Access Portal
What Is the Client Access Portal?
The PCS Client Access Portal is a web site that you can use to submit issues directly to us. When you use Client Access to enter a service ticket, it goes directly into our Service Management system, where we track and schedule all our service work. You will be able to login to the portal at any time to view our progress on your ticket.
You may also be licensed to use Taskfire. This gives you the ability to use the Client Access Portal as an internal ticketing system for your own issues, as well as those that you submit to us. With a Taskfire license you can:
- Work your own tickets and resolve them, or escalate them to us
- Define workflow settings to automatically escalate tickets to us based on issue type, time of day, and out-of-office settings
- Share work between your own locations using Taskfire’s parent/child work-sharing solution